The Debt Solutions 4U Customer Charter

Debt Solutions 4U's Customer Charter sets out our commitment to providing the highest standard of customer service.  We seek to meet your financial needs by offering quality financial advice, products and services.  Our customers are the cornerstone of our business and we consistently strive to 'walk the talk' and exceed your expectations by anticipating and meeting your needs.

Responsiveness, efficiency and quality are among the high goals that we set for ourselves, together with integrity and transparency in all our dealings.  We value our people and invest in them to ensure the delivery of these goals, while constantly working to better our knowledge and service standards.

We established our Customer Charter in May 2009 and will continue to work on delivering the best possible services and products to you.
     

Our value to you:

Service
Affordability
Choice
Convenience
Security

Service

Our Service Vision is to help you realise the best possible customer experience.  To ensure that we reach our vision, we have embarked on a comprehensive programme to improve our service in 2009.

We strive to:

• Work together as a team, putting you at the centre of everything we do
• Deliver a service that feels effortless, is consistent, seamless and error free
• Deliver consistently high levels of service throughout all your dealings with us

If we fail to deliver on our service promises, we commit ourselves to always correct the situation as soon as possible

Affordability

We strive to:

Ensure affordability and good value for your money.  Help you find the right products to suit your needs.
Give responsible and professional advice through our expert consultants to meet your more intricate financial needs.

Choice

We will:
Provide you with flexibility and freedom of choice by advising you on products and services that better meet your needs and give you the freedom of choice.
Conduct our business in a fair and reasonable manner with uncompromising integrity and transparency in all our dealings. We encourage you to ask us to explain our costs and charges to you.
Recognise you as a unique individual and will apply our skilled resources not only to meet your specific requirements but surpass your expectations of what a financial services company should deliver.

Convenience

We strive to:

Provide access and convenience to our resources at times that suit you best.
Keep you informed at all times - we know that your time is precious.

Security

We will:

Guarantee peace of mind with the assurance that your dealings have been entrusted to one of the leading financial services companies.  Ensure that the confidentiality and privacy of your information is respected at all times according to the laws and codes of conduct that govern Data Protection.

Your feedback is valuable to us

If you have any complaints or comments please contact us at admin@debtsolutions4ultd.co.uk or via

Telephone on 0191 454 0226

Alternatively you can write us at:

Debt Solutions 4U
8 Stanhope Road
South Shields
Tyne & Wear
NE33 4BU